We are always happy to respond to your queries and if you have a question that is not answered below (or even if it is!), please call us on +44 (0)1295 712288 or e-mail us: firstname.lastname@example.org and we will be happy to help.
Registering allows you to price images, see large preview images, create lightboxes and allows us to give you the best service possible.
I've forgotten my password
You can request a password reminder by clicking on Forgot Password? This sends you an e-mail to the address you registered with us.
What price are your images?
The prices we charge for our images are dependent on a range of factors. These range from the size the image is to be used at, the placement of the image or the frequency at which a client will purchase images. You can use our online pricing tool to calculate prices or call us if you are unsure which factors determine the price we charge.
Can I negotiate prices if I use your images regularly?
We can usually set up a pricing agreement with clients who will be using us on a regular basis. We have agreements for Press and Book Publishers Call us to discuss.
How do you send me an image?
All our images are available for immediate download from our server. Our images are supplied as high quality JPEGs with the size dependent on your specifications.
Can I search by image numbers?
Yes. Our image numbers work just as keywords. You can also use ‘wildcards' both for image numbers and keywords. The wildcard symbol is an asterisk '*'; for example searching for '1234*' will return all the images that are prefixed 1234 and have a different ending'; searching for garden* will return all images of gardens, gardeners, gardening.
Can I search filter by Category/Contributor/Orientation/?
These features are all available in the 'Advanced Search' tab.
Can I share lightboxes with my colleagues?
You can send lightboxes to anyone with an e-mail address. Bear in mind that they will not be able to edit a lightbox without registering.
Do I need any additional rights to use an image?
Some images may require additional rights clearance for certain commercial uses. All images can be used editorial. Please contact us to discuss clearance.